Return and Refund Policy
RETURN & REFUND POLICY
At soharicmedia, we pride ourselves on product quality and are committed to your satisfaction. However, if you are not satisfied with your purchase, we offer a straightforward return and refund process.
Return Eligibility
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Returns are accepted within 30 days of purchase
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Items must be new, unused, unwashed, and undamaged
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Original tags must be attached
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Items must be in their original packaging
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A valid proof of purchase is required
Return Process
1. Initiate Your Return
Please contact our customer support team at contact@soharicmedia.com
Include:
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The item(s) you wish to return
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The reason for the return
Wait for return instructions before sending your item.
Return Address:
100 Wilburn Rd Ste 100
Sun Prairie, WI 53590
2. Prepare Your Return
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Pack items securely in original packaging
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Ensure items are free of stains, makeup, deodorant, or wear
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Include all original accessories and documentation
3. Ship Your Return
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Send your package using a trackable shipping method
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Keep your tracking number for reference
Refund Process
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Returns are processed within 5–7 business days after receipt
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Refunds are issued within 14–21 business days
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Refunds include item cost and applicable tax
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Shipping costs are not refundable unless under special circumstances
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Refunds are issued to the original payment method
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Processing time depends on your bank
Returns with gift receipts will receive store credit.
A $10 return fee will be deducted from your refund.
Return Shipping Cost
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For personal reasons or incorrect purchases, customer pays return shipping
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If the item is damaged or incorrect, soharicmedia covers return shipping
Please email clear photos to contact@soharicmedia.com before returning.
Special Circumstances
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Damaged or incorrect items must be reported within 7 days of delivery
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We are not responsible for lost or stolen return packages
Exchanges
We do not offer direct exchanges.
You may return your item and place a new order.
Non-Returnable Items
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Worn, altered, or washed items
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Items without original packaging or tags
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Items returned after 30 days
Reserved Rights
soharicmedia reserves the right to:
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Refuse excessive or abusive returns
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Reject worn, altered, or incomplete returns
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Deny service for suspected fraud
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Discard any non-soharicmedia items sent to our warehouse
Questions or Concerns
If you have any questions, please contact us:
By purchasing from soharicmedia, you agree to this Return & Refund Policy.
We reserve the right to update this policy at any time.